Refund Policy

Scope and billing

This policy applies to StoryPeek Starter Credits (100 credits, USD $1), Standard Credits (1,200 credits, USD $9.90) and Value Credits (4,000 credits, USD $29.90) if and when checkout opens. Each pack is a one-time purchase. There is no subscription, billing period, automatic renewal or automatic top-up to cancel. Purchases are not currently available on this site. See Pricing for the current published offers.

Unused credit packs

You may request a full refund within 14 calendar days of purchase if none of the credits from that purchase have been used. If approved, the credits from that purchase are removed and the refund is issued to the original payment method. Credits already used are not normally refundable under this voluntary unused-pack policy; we do not offer automatic partial refunds for the unused balance of a partly used pack.

Errors and legal rights

Contact us if you were charged twice, did not authorize a charge, did not receive purchased credits, or cannot use the purchased service because of a verified technical fault. We review those cases separately and may correct the issue or refund the affected payment. This policy does not limit mandatory consumer rights under applicable law. If a checkout provider acts as merchant of record, its buyer terms and refund process also apply and may provide additional rights.

How to request a refund

Submit a support ticket or use the payment provider's buyer portal linked from your receipt when one is available. Include your account email, order or receipt identifier, purchase date, and reason. Do not send card numbers or passwords. We will review the request and confirm the outcome. Approved refunds return to the original payment method; the time for funds to appear depends on the provider and your bank.

Questions

See the Terms of Service or use our content and support page.